Refund policy

Last updated: 27/01/2026

At MP-Tec, we supply parts, accessories, and technical components to both business and consumer customers. This policy explains your rights and our returns process in line with UK consumer law.

1. Consumer Customers (UK)

If you are purchasing as a consumer (for personal use), you are protected by UK consumer legislation, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1.1 Right to Cancel (Change of Mind)

You have the right to cancel your order within 14 days of receiving your goods for any reason.

To exercise this right:

  • You must notify us in writing within 14 days of delivery

  • Items must be returned unused, uninstalled, and in resaleable condition

  • Items should be returned in original packaging where reasonably possible

Once cancelled:

  • You will receive a full refund of the product price

  • Standard outbound delivery costs will be refunded

  • Return shipping costs are the responsibility of the customer

⚠️ No restocking fee will be applied to valid consumer cancellations

1.2 Faulty, Damaged, or Incorrect Goods

If your item is:

  • Faulty

  • Damaged in transit

  • Not as described

  • Incorrectly supplied

Please notify us within 48 hours of delivery where possible.

Under the Consumer Rights Act 2015, you are entitled to:

  • A repair or replacement, or

  • A refund where applicable

In these cases:

  • No restocking fee applies

  • Return shipping costs will be covered by MP-Tec

1.3 Items Excluded from Consumer Cancellation Rights

The right to cancel does not apply to:

  • Custom-made or made-to-order items

  • Items clearly personalised to your specification

  • Goods that have been installed, used, or altered

  • Electrical items that have been powered or connected

2. Business & Trade Customers (B2B)

If you are purchasing on behalf of a business, trade, or commercial operation, the following terms apply.

2.1 Returns & Restocking Fee

Approved business returns are accepted at our discretion and must meet the following conditions:

  • Items must be unused, uninstalled, and in original condition

  • Return requests must be made within 14 days of delivery

  • Proof of purchase is required

For non-fault returns, a 25% restocking fee will be deducted from the refund amount.

The restocking fee covers:

  • Inspection

  • Testing

  • Handling

  • Repackaging and reconditioning

2.2 No Restocking Fee Applies If:

  • The item is faulty

  • The item was damaged in transit

  • An incorrect item was supplied by MP-Tec

3. Refund Processing

Once a return is received and inspected:

  • Refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Shipping costs are non-refundable unless the return is due to our error

  • We reserve the right to issue a partial refund or refuse a refund for items returned used, damaged, or incomplete

4. Return Shipping

  • Customers are responsible for return shipping unless the item is faulty or incorrect

  • We recommend using a tracked and insured courier

  • MP-Tec is not responsible for items lost or damaged in return transit

5. Exchanges

We do not offer direct exchanges.
Returned items must be refunded first, and a new order placed.

6. How to Request a Return

To initiate a return, contact us at:

Email: support@mp-tec.co.uk
Subject: Return Request – Order #[Order Number]

You must receive return authorisation before sending any items back.

7. Policy Updates

MP-Tec reserves the right to update this policy at any time. Any changes will take effect immediately upon publication on our website.