Terms of service

Last updated: 27/01/2026

These Terms of Service (“Terms”) govern your use of the MP-Tec website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

MP-Tec (“we”, “us”, “our”) supplies machinery parts, accessories, and technical components to business and consumer customers.

Contact details:
Email: support@mp-tec.co.uk
Website: www.mp-tec.co.uk

2. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old, or have permission from a legal guardian

  • You will not use the website for any unlawful or unauthorised purpose

  • You will not attempt to interfere with the website’s security or functionality

We reserve the right to suspend or terminate access if these Terms are breached.

3. Products & Descriptions

We make every effort to ensure product descriptions, images, and specifications are accurate. However:

  • Images are for illustrative purposes only

  • Specifications may change without notice

  • Minor variations do not constitute a fault

If you are unsure about product compatibility or suitability, please contact us before ordering.

4. Pricing & Payment

  • All prices are shown in GBP (£) unless stated otherwise

  • Prices exclude VAT unless clearly stated

  • We reserve the right to change prices at any time

  • Payment must be made in full at the time of order

Orders are not considered accepted until payment has been received and confirmed.

5. Order Acceptance & Cancellation

We reserve the right to:

  • Refuse or cancel an order at our discretion

  • Cancel orders due to pricing errors, stock issues, or suspected misuse

If an order is cancelled by us, a full refund will be issued.

6. Delivery

  • Delivery times are estimates and not guaranteed

  • Delays caused by couriers, customs, or external factors are outside our control

  • Risk passes to the customer once goods are delivered

Please inspect goods upon delivery and report any issues promptly.

7. Consumer Rights (UK Customers)

If you are purchasing as a consumer, your statutory rights under UK law are not affected by these Terms.

This includes your rights under:

  • The Consumer Contracts Regulations 2013

  • The Consumer Rights Act 2015

Please refer to our Refund & Returns Policy for full details.

8. Business & Trade Customers

If you are purchasing on behalf of a business:

  • Goods are supplied for professional use

  • Compatibility and suitability are the customer’s responsibility

  • Returns are subject to our Refund & Returns Policy, including any applicable restocking fees

9. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses

  • We are not responsible for loss of profit, downtime, or business interruption

  • Our liability is limited to the purchase price of the goods supplied

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under UK law

10. Installation & Use

Products must be installed and used:

  • In accordance with manufacturer guidelines

  • By suitably qualified personnel where required

MP-Tec is not responsible for damage or loss resulting from improper installation, misuse, or modification.

11. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of MP-Tec and may not be copied, reproduced, or distributed without written permission.

12. Force Majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Supply chain disruptions

  • Transport strikes

  • Acts of government

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms at any time.
Changes will take effect immediately upon publication on our website.