Shipping policy

Last updated: 27 January 2026

At MP-Tec, we aim to dispatch orders quickly and securely. This Shipping Policy outlines our delivery methods, timelines, and responsibilities.

1. Order Processing

  • Orders are processed Monday to Friday, excluding UK public holidays

  • Orders placed before 2:00 PM are typically dispatched the same working day

  • Orders placed after the cut-off time will be processed the next working day

  • All orders are subject to stock availability and payment confirmation

2. Delivery Locations

We currently ship to:

  • United Kingdom

If your location is not listed, please contact us before placing an order.

3. Delivery Times

Estimated delivery times are provided at checkout and are not guaranteed.

Typical delivery estimates:

  • UK Standard Delivery: 2–5 working days

  • UK Express Delivery: 1–2 working days (where available)

Delivery times may vary due to courier delays, weather conditions, or peak periods.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on order size, weight, and delivery location

  • Any applicable VAT will be clearly displayed before payment

  • Shipping charges are non-refundable, except where goods are faulty or incorrectly supplied

5. Dispatch Confirmation & Tracking

Once your order has been dispatched:

  • You will receive a dispatch confirmation email

  • Tracking details will be provided where available

  • Please allow up to 24 hours for tracking information to update

6. Delivery Responsibility & Risk

  • Risk passes to the customer once goods are delivered to the specified address

  • Please ensure all delivery details are accurate at checkout

  • MP-Tec is not responsible for delays or losses caused by incorrect delivery information provided by the customer

7. Damaged or Missing Items

Please inspect your order upon delivery.

If your order arrives damaged, incomplete, or incorrect, you must notify us within 48 hours of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the packaging and goods

Failure to report issues within this timeframe may affect our ability to assist.

8. Failed Deliveries & Re-delivery

If a delivery attempt fails due to:

  • Incorrect address

  • No access to premises

  • Refusal of delivery

Additional delivery charges may apply for re-shipment.

9. Delays Outside Our Control

We are not liable for delivery delays caused by:

  • Courier network disruptions

  • Customs delays

  • Adverse weather conditions

  • Force majeure events

Where possible, we will assist in tracking delayed shipments.

10. Consumer Rights (UK Customers)

Nothing in this policy affects your statutory rights under UK consumer law.

If delivery is significantly delayed or goods are not delivered, you may be entitled to remedies under the Consumer Rights Act 2015.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@mp-tec.co.uk